Privacy Policy

hiify.ai (“hiify”, “we”, “us”, or “our”) provides a visual builder and hosting platform for inbound voice agents that can answer calls, use approved knowledge, and connect to tools you authorize.

This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you visit hiify.ai or use the hiify.ai product.

For privacy requests, contact support@hiify.ai.

This policy covers personal data processed by hiify.ai as a service provider when you create an account, manage a workspace, build or publish agents, upload knowledge, connect integrations, or interact with our marketing site.

When your voice agent speaks with callers or website visitors, you (the workspace customer) typically act as the controller of that caller data. hiify.ai processes that data on your behalf to operate the agent, store transcripts and outcomes, and run the features you enable.

Depending on how you use hiify.ai, we may collect:

• Account and workspace data: name, email address, authentication identifiers, organization name, role/membership, and settings you configure.
• Billing data: plan selection, subscription status, and payment references handled by our payment processor (for example Stripe). We do not store full card numbers on hiify.ai servers.
• Product usage data: agents, flows, personas, knowledge sources, connected apps, phone-number assignments, conversation metadata, transcripts, summaries, outcomes, and related audit events needed to run the product.
• Voice and media data: audio streams and derived text for live and test conversations when you or your callers use voice features.
• Integration credentials and tokens: API keys, OAuth tokens, and configuration you supply so hiify.ai can call services you connect (calendars, CRM, Twilio, automation tools, and similar).
• Device and log data: IP address, browser/user-agent, approximate location derived from IP, pages viewed, referrers, and diagnostic logs used for security, reliability, and abuse prevention.
• Communications: messages you send to support or sales, and related correspondence.

We use personal data to:

• Provide, operate, secure, and improve the hiify.ai platform and related support.
• Authenticate users, manage workspaces, enforce plan limits, and process subscriptions.
• Run voice and chat agents, including speech-to-text, language-model reasoning, tool calls, and text-to-speech, using the providers required for those features.
• Store and display conversation history, analysis, and actions in your workspace inbox.
• Send transactional messages (for example invites, security notices, billing receipts). Marketing email is sent only where permitted and with an unsubscribe option where required.
• Detect, investigate, and prevent fraud, abuse, outages, and security incidents.
• Comply with law and enforce our Terms of Service.

If you are in a region that requires a legal basis for processing (such as the EEA/UK), we rely on one or more of the following: performance of a contract with you; legitimate interests in operating a secure SaaS platform; consent where we ask for it; and legal obligations.

We do not sell personal information. We share data only as needed to run hiify.ai:

• Service providers / subprocessors that host infrastructure, authentication, databases, file storage, payments, email, observability, speech, and AI model inference on our behalf.
• Integrations you connect, which receive only the data needed for the actions you configure (for example booking a meeting or updating a CRM contact).
• Telephony providers you bring yourself (for example Twilio), which process call signaling and media according to your account with that provider.
• Professional advisors, auditors, or authorities when required by law or to protect rights, safety, and security.
• A successor entity if hiify.ai is involved in a merger, acquisition, or asset transfer, subject to appropriate confidentiality protections.

Workspace members you invite can access workspace content according to their role.

hiify.ai uses third-party AI and realtime media services to power speech recognition, language understanding, tool use, and speech synthesis. Content you provide—such as prompts, knowledge, and conversation audio/text—may be processed by those providers solely to deliver the feature.

You are responsible for providing any notices and obtaining any consents required for recording, monitoring, or automated processing of calls in the jurisdictions where you operate. Configure your agent greetings and workflows accordingly.

We use essential cookies and similar technologies for authentication, session security, preference storage, and basic product operation. We may also use analytics technologies to understand site and product usage. You can control cookies through your browser settings; disabling essential cookies may prevent login or core features from working.

We retain personal data for as long as needed to provide the service, maintain backups and security logs, resolve disputes, and meet legal or accounting requirements. Workspace customers can delete or request deletion of many content types from product settings or by contacting support. Residual copies may remain in encrypted backups for a limited period before automatic expiry.

We implement technical and organizational measures appropriate to the nature of the data we process, including encrypted transport, access controls, and least-privilege practices for production systems. No method of transmission or storage is completely secure; please use strong passwords and protect integration credentials.

hiify.ai and its providers may process data in countries other than where you are located. Where required, we use appropriate transfer mechanisms (such as standard contractual clauses or equivalent safeguards) with processors that receive personal data internationally.

Depending on your location, you may have rights to access, correct, delete, export, or restrict certain personal data, and to object to or withdraw consent for certain processing. Workspace admins can often fulfill content requests directly in the product. For account-level requests, email support@hiify.ai. We may need to verify your identity before responding.

If you are a caller interacting with a customer’s hiify.ai agent, please contact that business first—they control the agent and associated caller records. We can assist the business in fulfilling valid requests.

hiify.ai is built for business use and is not directed to children under 16. We do not knowingly collect personal data from children. If you believe a child has provided personal data, contact us and we will take appropriate steps to delete it.

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the effective date. Material changes may also be communicated by email or in-product notice where appropriate. Continued use of the service after an update means you acknowledge the revised policy.

Privacy questions and requests: support@hiify.ai

Website: https://hiify.ai