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Use case · Recruitment agencies and talent teams

Run a consistent first conversation with candidates and clients

An hiify.ai agent can answer role or agency questions from approved sources, collect defined screening details, and book a recruiter conversation. Records can be saved to a connected CRM; no ATS or HRIS connection is assumed.

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From first hello to handoff

The whole conversation, made explicit.

Each part is visible in the builder. You decide what the agent asks, which source it trusts, what connected action it can take, and when a person takes over.

01

Incoming moment

A candidate or hiring manager calls while recruiters are in interviews or client meetings.

02

What the agent understands

  • The role or hiring need, location, timing, and contact details
  • Role and process facts included in approved sources
  • Which recruiter appointment or callback path the flow assigns
03

What it can do

  • Ask a consistent set of screening questions
  • Book a recruiter call through a connected scheduler
  • Save a CRM contact and notify the team
04

Human handoff

Hiring decisions, candidate evaluation, compensation negotiation, and employment advice stay with recruiters and hiring managers.

hiify.ai does not claim a native ATS or HRIS write-back in this flow.

Operational change

What the team gets after the call

Not a promise of automatic outcomes. A clearer path from an incoming request to the next accountable step.

  1. 01

    Repeatable first-pass questions

    Every caller receives the screening prompts your team puts in the flow.

    Visible in the workflow
  2. 02

    Calendar-ready follow-up

    Appropriate callers can select a returned recruiter time without email coordination.

    Visible in the workflow
  3. 03

    CRM-ready context

    The configured CRM can receive contact details and a concise call summary.

    Visible in the workflow
Example flows

Two ways a recruitment call can move

These are grounded examples, not live simulations. Each step maps to a builder block you can configure, connect, and publish.

Candidate inquiry

A candidate calls about an advertised role and wants to speak with a recruiter.

  1. 01

    Understand

    The agent answers supplied role questions and collects the team’s defined screening details.

  2. 02

    Act

    It books a recruiter call and saves the caller to a connected CRM.

  3. 03

    Hand over

    A recruiter handles evaluation, eligibility, and hiring decisions.

  1. Collect role details
  2. Answer role FAQs
  3. Apply flow branch
  4. Book recruiter
  5. Save CRM contact
Hiring manager inquiry

A client wants to discuss a new hiring requirement.

  1. 01

    Understand

    The agent collects the role, timeline, company, and contact details.

  2. 02

    Act

    It books a discovery call with the appropriate recruiter or account owner.

  3. 03

    Hand over

    Commercial terms and search advice remain with the recruitment team.

  1. Collect hiring need
  2. Book discovery
  3. Save the opportunity
  4. Notify the owner

Inside the product

A workflow your team can inspect.

The real builder supports structured questions, role knowledge, scheduling, CRM capture, and a recruiter handoff.

hiify.ai · example workflow
hiify.ai builder showing a published front-desk agent with branching knowledge, appointment, and CRM steps
Real hiify.ai product screenshot. Example workspace data is shown.

One buildable path · Candidate inquiry

  1. CollectCollect role details
  2. KnowledgeAnswer role FAQs
  3. ConditionApply flow branch
  4. AppointmentBook recruiter
  5. CRMSave CRM contact
Supported tools

Connect the step to the system that owns it

A practical starting set for recruitment workflows. Connect only the apps your team uses.

  • Cal.comAvailability, booking, changes
  • HubSpotCRM contact and call context
  • SalesforceCRM contact capture
  • PipedriveCRM contact capture
  • TwilioPhone numbers and configured SMS
  • GmailConfigured email action

Availability, booking, lookup, changes, cancellation, and waitlist support vary by provider. hiify.ai exposes only the actions supported by the connected provider and enabled in the published flow.

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Related industries

Same building blocks, different incoming moments

Compare how another team combines intake, knowledge, connected actions, and human handoff.

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Next step

Build a recruitment workflow

Start with the incoming moment, add approved knowledge and supported actions, then define the human handoff.

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